Creative Awnings & Shelters in Springfield, OR Closed now

Reviews about Creative Awnings & Shelters

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  July 21, 2019, by Tim Prachar
  Unethical and illegal business practices. I strongly urge everyone to not conduct business with either this firm, or the people who run and work at this company. A tarp was ordered and expedited (same day) shipping was paid for. The order was automatically (bot) confirmed as were the expedite terms on a Sunday, and the terms advised a follow-up email would be sent. - The shipment arrived incomplete and late. - UPS records confirmed the order shipped out late. - Phone calls were not answered, and their vmail system was unable to accept recordings due to it being full. - Emails were not answered. Upon receiving the late and incomplete shipment, I sent a detailed email with evidence of their violation of the terms of the contract with a promise to share this poor experience if they were unable to make good on the terms by completing the order and refunding the expedite fee. Only then did they respond to my emails, and promised refund of the failed expedite fee and shipment of the balance of the order. The expedite fee was not refunded. If I had the time, I would file a grievance with the local chamber of commerce and the BBB for their illegal business practices, but sadly, firms like this prey upon the knowledge that most people don't have the time to do all this work, and they can thus exploit this fact to illegally enhance their bottom line.